Build a career that's built to last.

Responsibilities

• Welcome clients and identify their needs.
• Guide clients toward the specified products.
• Present samples and advise clients.
• Open a quote in Surfagest and complete it with the client.
• Follow up on quotes and on installation requests.
• Convert quotes into sales orders and collect client deposits.
• Manage sales orders and follow their daily progress.
• Contact clients when their materials arrive at the warehouse and request the remaining balance.
• Print delivery or pickup slips and invoice orders marked "Shipped".
• Contact the installer to check for any returns and put away materials after client meetings.

Requirements

• Sales training or equivalent experience.
• Knowledge of the flooring industry (an asset).
• Positive attitude and strong client-relationship skills.
• Good communication in French; English an asset.

Responsibilities

• Maintain and manage the installation equipment.
• Keep your knowledge of installation types and materials up to date.
• Confirm the right materials for the job site (team lead).
• Contact the sales consultant or project manager about any anomalies (team lead).
• Plan the progress of the work day by day and complete the daily report (team lead).
• Notify the sales consultant of any additional material needs (team lead).
• Confirm at the end of the job that the installation was done correctly (team lead).
• Check the quality of the work at the end of each day and correct any anomalies quickly.
• Keep the job site clean throughout the work.

Requirements

• DEP as a tile setter or other relevant specialization, with knowledge of the construction industry.
• Fluent French, written and spoken (required); English an asset.

Skills and abilities

• Ability to meet deadlines.
• Excellent written and spoken communication.
• Diplomacy with clients.
• Sense of urgency and priority management.
• Results-oriented and problem-solving mindset.
• Adaptability and excellent judgment.
• Genuine interest in the work being done.

Responsibilities

• Carry out the merchandise receiving process (documentation, labeling, coding and data entry).
• Make sure the goods received are correct and in good condition.
• Prepare orders for delivery and customer pickup.
• Keep the traffic areas in the warehouse well organized.
• Project a courteous, professional image to customers.
• Work closely with everyone on the team.
• Keep your work environment clean and tidy, and help keep the premises safe.
• Welcome customers and installers and provide the equipment they need.
• Take on any other task requested by your immediate supervisor.

Requirements

• Able to lift loads of up to 35 kg.
• Organizational skills.
• Versatility.

Main tasks

• Get the delivery route from the manager.
• Make sure everything on the order form is loaded into the truck in the ideal unloading order.
• Check the load for completeness.
• Follow the planned route as much as possible and report any change to your supervisor.
• Call the client to announce the delivery when the sales consultant requests it.
• Unload the goods following standard safety rules.
• Verify the accuracy of the unloaded items with the client when needed.

Requirements

• Valid class 5 driver's licence.
• Excellent command of French; English an asset.
• Knowledge of the road network (an asset).
• Ability to meet deadlines and work under pressure.
• Sense of urgency and priority management, adaptability and excellent judgment.
• Good driving record and good physical condition.

Your role

• Be the first point of contact for our clients, in person, by phone or by email.
• Offer an outstanding client experience by answering requests and showcasing our products.
• Actively support our sales representatives, from first contact to after-sales follow-up.
• Ensure impeccable order management, internal coordination and accurate client files.
• Contribute to teamwork by collaborating closely with all staff and departments.

Qualifications

• Solid experience in customer service or sales support.
• Excellent written and spoken communication.
• Ability to quickly build good client relationships and ensure their satisfaction.
• Strong autonomy, organization and ability to manage several tasks at once.
• Knowledge of floor-covering products (an asset).
• Good command of current IT tools.

What we offer

• A rewarding work environment within a company recognized in its field.
• Training and professional development opportunities.
• Competitive compensation plus benefits.

Why join our team

• Competitive benefits.
• Team-lead bonus.
• Gym at your disposal.
• Vehicle provided.
• $500-a-year bonus program.

Preparing and laying tiles

• Prepare and mark out the surfaces to be covered.
• Follow the installation plans.
• Lay and firmly secure the tiles.
• Cut and fit tiles as needed.
• Align and level the tiles.
• Install aggregate-based materials.
• Replace damaged tiles.

Applying adhesives and finishing

• Mix and apply adhesive materials (mortar, cement, glue, etc.).
• Apply grout between the tiles and remove the excess.
• Mix, apply and polish compounds.
• Lay mosaic tiles to create decorative patterns.
• Follow workplace health and safety measures.
• Perform any other related task.

Requirements

• Carreleur-compagnon competency card (required).
• Valid driver's licence (required).
• Experience in commercial tiling (an asset).
• Ability to meet deadlines and work under pressure.
• Sense of urgency, adaptability and excellent judgment.

Schedule

• Monday to Friday, 40 hours a week.